RETURNS

I want you to be completely happy with your beautiful new pieces from Sacred Sol Design! If your purchase isn't quite right, please read my policy below. As a small, one-person shop, my process is straightforward and personalized.

Eligibility Window

You have 30 days from the date your order was delivered to request a return or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Please Note: All original shipping costs are non-refundable.

How to Initiate a Return or Exchange

To start a return or exchange, please email me directly at SacredSolDesign@yahoo.com with the following information:

Your original Order Number.
A brief reason for the return (e.g., "Size exchange," "Changed mind," "Item arrived damaged").

I will respond ASAP with instructions on how and where to ship your package back to me. Please do not send items back without contacting me first as no refund will be provided.

Damaged or Incorrect Items

If your item arrives damaged or if you receive the wrong product:

Please contact me immediately (within 7 days of delivery) at SacredSolDesign@yahoo.com.
Please attach a quick photo of the damage or the incorrect item.
I will take care of the issue right away, including sending a replacement or issuing a full refund and covering the return shipping costs for the damaged item.

Refund Processing

Once I receive and inspect your returned item, I will send you an email notification. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment as your banking institution allows.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Custom-made or personalized products.

Remember: This policy covers returns and exchanges of new items. If your piece needs a repair or adjustment after you've worn it, please refer to my separate Care & Repair Policy!